Securing Your World Through Technology
Plug-in. Login. Locate.
Frequently Asked Questions
How can I start up when device is off?
With enough power press power key, Device will start up
When the device is online is it possible to switch it off?
No, There is no option to switch off the device. It will automatically get switch off once the battery is down to 0%.
Does the device consume battery when it is idle?
The device will consume considerably very less battery when the device is in idle state.
Why most of the times the location shown by the devices is LBS or WIFI?
Most of the times the personal trackers will be with pets and will be indoors , and device will not be able to get the GPS signal , that time the positioning shifts to LBS or WIFI.
What happens if GSM signal is not available?
The device will store the locations internally inside the device and will upload the locations once it gets GSM signal
Why upload interval is set 30 minutes for Pet Tracker?
The device consumes more battery when positioning the GPS, to compensate the battery consumption the upload interval of pet tracker is set to 30 min by default, user can send the request to device to give current location through app and portal, which will update the current location of device to user.
How much accurate the location given by the Device?
Accuracy will varies depending on the types of location
- GPS – 10 to 20 meters.
- LBS -200 to 800 meters.
- WIFI- 30 to 100 meters.
Where can I download the App? What is the name of the App
You Can Download the App “Relyeon” in Google Play Store
How Can I Charge this product?
Insert the USB charging line, connected to the output of 5v – 1a standard adapter, from no power to full about 2 hours.
Do I need to buy SIM Card?
No, SIM Card is provided with this device
What is the battery Backup of this device?
You will get average 1.5 days of battery life
How can I find the device if it is missed surrounding me?
You can use the “Find Device” option in Relyeon App that makes your device ring, Helps in finding the device by tracking the source of sound
Is it possible to set the GPS Data upload interval to device as I Wish?
Yes, You can set your GPS data upload interval for the device as you wish. But, Min 300 Seconds you have to set, Below 30 Seconds is not accepted.
Will I able to get the device location whenever I needed?
Yes, you will be given an option “Location Request” in Relyeon App. If you click that you will get the location of the device.
Is there any options to save the power?
Yes, you will be given an option “Working Mode Setting” in Relyeon App. You can choose power saving mode to save the power.
Is there any options to Call Pet Tracker?
Yes, you will be given an option “Call” in Relyeon App. Once you will click that, the call will be auto received at the device side and can hear the voice (two way communication).