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FAQ

Frequently Asked Questions

Do I need to buy SIM Card?

No, SIM Card is provided with this device

Can I install the Tracking Device myself?

We would recommend this device to be installed by a trained professional of the company. You can install this device if you are fully aware of the wiring in a car.

How much time does it take for Installation?

Installation generally takes 30 to 45 minutes depending on the complexity of the car. The higher the model the more time it takes for installation since wiring has to be done in a proper way

What is the Power Source of a tracker?

The device gets its power from the battery of the vehicle.

How to check the power status of the device?

User can see the power connected status, battery status in live tracking.

What happens when I sell my vehicle? Can I transfer my Tracker from one vehicle to another?

There are a few options to choose from when selling your vehicle and choosing what to do with your tracking device. You can transfer the tracking system to your new car. You can sell the vehicle complete with the tracking device, in which case, the new owner will take over your old monthly subscription. Please call the RelyEon Call Centre for more information.

What happens if GSM signal is not available?

The device will store the locations internally inside the device and will upload the locations once it gets GSM signal.

Can I stop the vehicle when it is running?

Yes, you can need to send immobilize command from the RelyEon Portal or RelyEon Android application. So when the vehicle comes to the speed less than 20 km/h the vehicle automatically stops

How can I make vehicle mobilize after Immobilization?

Need to send the command to mobilize the vehicle from the RelyEon Portal or from the RelyEon android application

How can I know that, Device is running under low battery?

You will get Battery low alert for android application.

Is it possible to set the GPS Data upload interval to device as I Wish?

No, 10Sec by default is the Data upload interval for this device.

Will I able to get the device location whenever I needed?

No, You cannot request for location. By default 10Sec it will send the location

Do I get any alerts for over speed of the vehicle?

Yes, You will get an over speed alert for android application according to user set value in android application.

Is this device has any Emergency Panic Alarm system?

No, This device does not Support Panic alarm System.

Is this device informs Shock detection?

Yes, You will get Shock Detection alert for android application.

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